Privacy policy.

01 Data controller

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller of personal data collected through this website is:

Controller

BITECHEN LTD

Company number

16884747

Registered office

Dept 6341, 43 Owston Road, Carcroft, Doncaster, DN6 8DA, UK

Privacy contact

privacy@bitechen.co

02 Scope of this policy

This privacy policy describes how BITECHEN LTD collects, uses, stores, shares and protects personal data of visitors to this website, prospective clients, clients, and people contacting us through any channel referenced on this site.

03 Data we collect

Data you provide directly

• Contact form data · name, email address, message content, indicative budget range
• Direct correspondence · any information you send us by email or other channels
• Project documents · information you share with us in the course of a project (briefs, brand assets, access credentials when authorised, etc.)

Data collected automatically

• Technical data · IP address, browser type and version, operating system, device type, screen resolution, language preference
• Usage data · pages visited, time spent on each page, referring URL, click events on key elements
• Cookies · see section 09 below

04 How we use your data

We process personal data for the following purposes:

• Responding to enquiries submitted through the contact form or by direct email
• Negotiating, executing and managing client agreements
• Sending project updates, invoices, and operational communications to active clients
• Maintaining the security, performance and availability of this website
• Producing aggregated, anonymised analytics on how the site is used
• Complying with our legal obligations (accounting, tax, regulatory)

We do not sell your personal data. We do not use it for automated decision-making or profiling.

05 Legal basis for processing

Under UK GDPR, every processing activity we perform is justified by one of the following legal bases:

• Consent · for non-essential cookies and any marketing communications you explicitly opt into
• Contract · to take steps at your request before entering a contract, and to perform a contract you are party to
• Legitimate interests · to respond to enquiries, secure our website and improve our services, balanced against your rights
• Legal obligation · to comply with UK statutory requirements (e.g. tax records)

06 Data retention

• Contact enquiries that do not lead to a project · up to 12 months from last contact
• Client data · for the duration of the engagement plus 6 years (statutory accounting retention under UK law)
• Technical and usage logs · up to 13 months
• Cookies · see section 09

After the applicable retention period, data is securely deleted or fully anonymised.

07 Sharing with third parties

We share personal data only with carefully selected processors, strictly to perform services on our behalf and under contractual data-protection guarantees. Categories of processors include:

• Hosting and infrastructure providers
• Email and productivity tools
• Accounting and invoicing software
• Privacy-respecting analytics platforms

We may also disclose data when required by law, court order, or to protect our legal rights.

08 International transfers

Some of our processors may be located outside the United Kingdom or the European Economic Area. When this is the case, transfers are protected by adequate safeguards: an adequacy decision recognised by the UK government, the UK International Data Transfer Agreement, or Standard Contractual Clauses with applicable supplementary measures.

09 Cookies & tracking

This website uses a minimal number of cookies and similar technologies:

• Strictly necessary · required for the site to function (e.g. preference and consent state). No consent required.
• Analytics · used to understand how the site is used in aggregate. Only set after you give consent through the cookie banner. We use a privacy-respecting analytics provider and do not enable cross-site tracking.

You can change or withdraw your consent at any time by clearing your cookies and reloading the site, or by writing to privacy@bitechen.co.

10 Your rights

Under UK GDPR you have the following rights regarding your personal data:

• Access · obtain confirmation of, and a copy of, the data we hold on you
• Rectification · correct inaccurate or incomplete data
• Erasure · request deletion of your data where applicable
• Restriction · limit how we use your data
• Portability · receive your data in a structured, machine-readable format
• Objection · object to processing based on legitimate interests
• Withdraw consent · at any time, without affecting prior lawful processing

To exercise any of these rights, contact us at privacy@bitechen.co. We respond within one month, and may request proof of identity to protect your data.

11 Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. These include encrypted connections (HTTPS), access control on internal systems, regular software updates, principle-of-least-privilege access, and reasonable backups. No system, however, can guarantee absolute security.

12 Complaints

If you believe we have not handled your personal data appropriately, please contact us first at privacy@bitechen.co so we can resolve the matter.

You also have the right to lodge a complaint with the UK supervisory authority:

Authority

Information Commissioner's Office (ICO)

Website

ico.org.uk

Address

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline

0303 123 1113